Hey there, thanks for choosing to shop with Black Sheep Boutique and Arts! We're thrilled to have you on board and are committed to providing you with the best customer service and high-quality products.
We currently ship to all 50 states within the United States. To ensure your order gets to you as quickly as possible, we offer two shipping options:
- Standard shipping: This usually takes 3-5 business days to arrive.
- Express shipping: This usually takes 2-3 business days to arrive.
Please note that we do not ship to P.O. boxes, APO/FPO addresses, or internationally at this time. Shipping rates are calculated based on the weight of the package and the destination address. You can view the shipping charges during the checkout process.
Order Processing and Shipment
We process and ship orders Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day. Once your order is shipped, you'll receive a shipping confirmation email with a tracking number so you can track your package.
While we do our best to get your order to you as quickly as possible, we can't be held responsible for any delays caused by shipping carriers or customs clearance.
Please note that holidays may cause slight delays in package delivery. If you need your items sooner, please choose another shipping option at checkout. While we strive to meet our guaranteed shipping times, we can't refund shipping charges if the shipping carrier doesn't meet their delivery timeline. USPS first class mail typically takes 2 to 7 business days to receive.
Returns and Exchanges
We want you to be completely satisfied with your purchase, and we understand that not every item may work out for you. That's why we accept returns for items that are unworn and in their original condition within 14 days of receipt, with tags still attached. Customers are responsible for the shipping cost of returning items. If you need a different size or color, we do offer exchanges. Please contact us via messenger and return the original item.
Domestic Shipping Rates + Estimates
We offer free shipping on all orders of $100 or more. For all other orders, we charge a flat rate of $8. If you need your items sooner, we offer upgraded shipping options:
- Priority Mail: Carrier rate will be calculated and displayed at checkout.
- Priority Mail Express: Carrier rate will be calculated and displayed at checkout.
UPS Next Day Air: Carrier rate will be calculated and displayed at checkout.
If you have any questions or concerns about our shipping policy, please contact our customer service team at firstname.lastname@example.org. We're here to help!